Central Asia Guide
Terms and Conditions

Terms and Conditions

In this page we provide you with the terms and conditions that you must agree in order to continue using Central Asia Guide website and its Products and services. Updated 9.4.2024

  1. Central Asia Guide is not a travel agency and does not provide it’s own services of transportation services, accommodations, tours, excursions or other travel experience related services.
  2. If you book a travel experience through this website, you agree to review and be bound by the supplier’s terms and conditions and any other rules or policies related to the supplier’s travel experience. Your interactions with third-party suppliers are at your own risk. Central Asia Guide will not have any liability regarding the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers, airlines or other parties that you interact while your travels.
  3. Central Asia Guide has made everything to ensure the accuracy and reliability of the information provided on this website. However, the information is provided “as is” without any kind of warranty. Central Asia Guide does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.

Central Asia Guide is a Website, trying to find the best tour operator for your travel experience in Central Asia. Should something on your trip go wrong, you should discuss with the third party tour operator, not with us.

Read further for the full terms and conditions of Central Asia Guide.

Table of Contents

  1. Terms and Conditions
  2. Central Asia Guide terms, conditions & notices
    1. Content
    2. Modifying or Amending Your Booking
    3. Private Tour Guides
    4. Passports, Visas & Insurance
    5. Our Liability
    6. Your Liability
    7. Links to Third Party Websites

Central Asia Guide terms, conditions & notices

Central Asia Guide is an online service that enables users to research, find, and book travel experiences in Central Asia. Central Asia Guide offers a variety of tours, tickets and other services (“products”) made available by Central Asia Guide’s third party suppliers through Central Asia Guide’s websites, related applications and social media connections (collectively, this “Website”). This Website is provided to assist customers in gathering travel information and for searching and booking reservations for Products but for no other purposes.

The terms “we”, “us”, “our” and “Central Asia Guide” refer to Central Asia Guide and Qide Oy, a company registered in Finland under tax number FI29034386. Address: Tiedonkaari 5 A1, 902570, Oulu, Finland. The term “you” refers to the customer visiting the Website and/or booking a travel experience through Central Asia Guide.

This Website and the Products made available on this Website are offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, please do not use this Website or book a Product. In all booking arrangements, the person making the booking shall be deemed to have accepted this Agreement on behalf of the persons named in the booking.

We may change or otherwise modify the Agreement in the future, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement. We will note the date that revisions were last made to the Agreement at the top of this page, and any revisions will take effect upon publishing the changes in our Website.

By booking a reservation for a Product through Central Asia Guide, you acknowledge that you accept the practices described in this Agreement. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into this Agreement, use this Website, book the Product, and that all information you supply is true and accurate. You further agree that you will use the booking functionality of this Website to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is prohibited.

Central Asia Guide is not a travel agency and does not provide or own transportation services, accommodations, tours, excursions or other travel experiences. Although we display information about travel experiences offered by third-party suppliers and facilitates reservations with those suppliers, such actions do not in any way imply, suggest, or constitute Central Asia Guide’s sponsorship or approval of third-party suppliers, or any affiliation between Central Asia Guide’s and third-party suppliers. Although Central Asia Guide users may rate and review particular travel experiences based on their own experiences, Central Asia Guide does not endorse or recommend the products or services of any third-party suppliers. You agree that Central Asia Guide is not responsible for the accuracy or completeness of information it obtains from third-party suppliers and displays on its Website.

If you book a reservation for a travel experience through Central Asia Guide, you agree to review and be bound by the supplier’s terms and conditions as they are and any other rules or policies related to the supplier’s travel experience. Your interactions with third-party suppliers are at your own risk. Central Asia Guide will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.

This Website may link you to supplier sites or other websites that Central Asia Guide does not operate or control. For further information, please refer to the “Links to Third-Party Sites” section below.

Content

Central Asia Guide has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided “as is” without warranty of any kind. Central Asia Guide does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.

No warranties, promises and/or representations of any kind, expressed or implied, are given as to the nature, standard, accuracy or otherwise of the information provided in this website nor to the suitability or otherwise of the information to your particular circumstances.

We cannot and will not guarantee that this website is free from computer viruses or anything else that has destructive properties.

We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential, or other) whether arising in contract, tort or otherwise, which may arise as a result of your use of (or inability to use) this website, or from your use of (or failure to use) the information on this site. This website provides links to other websites owned by third parties. The content of such third party sites is not within our control, and we cannot and will not take responsibility for the information or content thereon. Links to such third party sites are not to be taken as an endorsement by Central Asia Guide of the third party site, or any products promoted, offered or sold on the third party site, nor that such sites are free from computer viruses or anything else that has destructive properties. We cannot and do not take responsibility for the collection or use of personal data from any third party site. In addition, we will not accept responsibility for the accuracy of third party advertisements or other content.

Modifying or Amending Your Booking

All requests for modifications and amendments to your booking must be directed to, discussed with, and agreed upon with the tour operator you booked your travel experience with.

Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, and other Product features and/or requirements. As a result, Central Asia Guide reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at this Website, at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price. 

Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.

Cancelling your booking

In the event of You cancelling your booking, Central Asia Guide will refund 70% of the deposit if the cancellation has been done in written at least 45 days prior to the starting time of your travel service. Central Asia Guide has no obligation to refund deposits for tours when the cancellation is done less than 45 days before the start of the travel service. In the event of force majeure, please refer to your travel insurance.

All cancellations must be in writing and be made by the person who submitted the booking/contact form or contacted us through email. 

Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour.

In the unlikely event where Central Asia Guide would cancel your booking, deposit and possible full payment will be fully refunded.

Private Tour Guides

Central Asia Guide might provide website users with information regarding private tour guides. Private tour guides are independent contractors and not agents or affiliates of Central Asia Guide. Central Asia Guide does not screen or conduct background checks on private tour guides. Your use of private tour guides is at your own risk.

Customers are responsible for working directly with private tour guides on scheduling, meeting time / place, tour specifics and payment terms. Central Asia Guide makes no representations or warranties of any kind regarding private tour guides or their services.

Passports, Visas & Insurance

When you book international reservations with third-party suppliers using this Website, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.

Central Asia Guide accepts no liability for travelers who are refused entry onto a flight or into any country because of the traveler’s failure to carry the travel documents required by any airline, authority, or country, including countries the traveler may just be passing through en route to his or her destination.

As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate official sources prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.

We strongly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Central Asia Guide urges passengers to investigate and review travel prohibitions, warnings, announcements and advisories issued by their governments and destination country governments prior to booking travel to international destinations.

By listing relevant information to travel to particular destinations, Central Asia Guide does not represent or warrant that travel to such destinations is advisable or without risk and is not liable for any damages or losses that may results from travel to such destinations.

Our Liability

Please read this section carefully! This section limits Central Asia Guide’s LIABILITY TO YOU FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THIS WEBSITE. IF YOU DO NOT UNDERSTAND THE TERMS IN THIS SECTION OR ELSEWHERE IN THE AGREEMENT, PLEASE CONSULT A LAWYER FOR CLARIFICATION BEFORE ACCESSING OR USING THIS WEBSITE.

THE INFORMATION, CONTENT, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING RESERVATION AVAILABILITY AND PRICING ERRORS. Central Asia Guide DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS AND SERVICES DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, FEATURES, INCLUSIONS AND EXCLUSIONS, GENERAL PRODUCT DESCRIPTIONS, REVIEWS AND RATINGS, ETC.). IN ADDITION, Central Asia Guide EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE.

Central Asia Guide MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, CONTENT, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY Central Asia Guide. ALL SUCH INFORMATION, CONTENT, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. Central Asia Guide DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM Central Asia Guide, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Central Asia Guide HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, CONTENT SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.

THE THIRD-PARTY SUPPLIERS AND PRIVATE TOUR GUIDES PROVIDING PRODUCTS OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS OR COMPANIES AND NOT AGENTS OR EMPLOYEES OF Central Asia Guide. Central Asia Guide IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH SUPPLIERS OR PRIVATE TOUR GUIDES OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM OR OTHERWISE ARISING FROM YOUR BOOKING OF A PRODUCT OR SERVICE OR YOUR USE OF A PRODUCT OR SERVICE. Central Asia Guide HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL Central Asia Guide BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, PRODUCT OR SERVICE BOOKINGS MADE BY YOU THROUGH THIS WEBSITE OR YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF Central Asia Guide HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If Central Asia Guide is found liable for any loss or damage that arises out of or is in any way connected with your use of our Websites or your booking or use of Products or services made available through our Website, then Central Asia Guide’s liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees paid to Central Asia Guide for the transaction(s) on this Website giving rise to the claim, or (b) One-hundred Euros (€ 100,00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Central Asia Guide.

Your Liability

You agree to defend and indemnify Central Asia Guide and all of its respective employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

  1. your breach of this Agreement or the documents referenced herein;
  2. your violation of any law, rule, regulation or guideline;
  3. your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;
  4. your use of this Website;
  5. your booking or use of any Products obtained through this Website; or
  6. your negligence or willful misconduct.

Links to Third Party Websites

This Website may contain hyperlinks to websites operated by parties other than Central Asia Guide. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of any harmful content and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

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